Privacy Policy

Last updated: December 14, 2024

1. Introduction

Welcome to Ad Master, a product of Lemon AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered advertising analytics and creative generation platform.

By accessing or using Ad Master, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide to us, including:

  • Account Information: Email address, name, company name, and password when you create an account
  • Payment Information: Billing details and payment method information processed through our secure payment providers
  • Ad Network Credentials: API keys and access tokens for integrating with your advertising platforms (Facebook Ads, Google Ads, TikTok Ads, etc.)
  • Communication Data: Information you provide when contacting our support team

2.2 Information Collected Automatically

When you use our services, we automatically collect certain information:

  • Usage Data: Features you use, actions you take, and how you interact with our platform
  • Device Information: Browser type, operating system, device identifiers, and IP address
  • Log Data: Access times, pages viewed, and referring URLs

2.3 Advertising Data

Through your connected ad network accounts, we access and process advertising performance data including impressions, clicks, installs, costs, and revenue metrics. This data is used solely to provide our analytics and AI-powered services.

3. Analytics and Tracking

We use PostHog, a product analytics platform, to understand how users interact with our website and services. PostHog helps us analyze user behavior, improve our platform, and enhance user experience.

PostHog Data Processing: Our PostHog instance is hosted in the United States. This means that analytics data collected through PostHog is processed and stored on servers located in the US.

PostHog collects:

  • Page views and navigation patterns
  • Feature usage and interaction data
  • Session duration and frequency
  • Device and browser information
  • Approximate geographic location based on IP address

You can opt out of analytics tracking by enabling "Do Not Track" in your browser settings or by contacting us directly.

4. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve Ad Master's features including asset analytics, auto-tagging, and creative generation
  • AI Processing: To train and improve our AI models that analyze and generate advertising creatives
  • Account Management: To create and manage your account, process payments, and provide customer support
  • Communication: To send service updates, security alerts, and respond to your inquiries
  • Analytics: To understand usage patterns and improve our platform
  • Legal Compliance: To comply with legal obligations and enforce our terms

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in providing our services (payment processors, cloud hosting, analytics)
  • Ad Networks: With connected advertising platforms as necessary to retrieve and sync your advertising data
  • Legal Requirements: When required by law or to protect our rights, safety, or property
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

6. Data Security

We implement industry-standard security measures to protect your information, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security audits and monitoring
  • Access controls and employee training

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information as required by law or for legitimate business purposes.

Advertising data from connected ad networks is retained according to your subscription plan and can be deleted upon request or account termination.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of marketing communications and certain data processing activities

To exercise these rights, please contact us at privacy@lemon-ai.com.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States where our analytics provider (PostHog) processes data. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience. These include:

  • Essential Cookies: Required for the platform to function properly
  • Analytics Cookies: Help us understand how you use our services (via PostHog)
  • Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings.

11. Children's Privacy

Ad Master is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: